Responsible Gaming
Gaming Should Be Entertainment
At Ship Inn Freehouse, we believe that online casino gaming should be enjoyed as a form of entertainment only, never as a way to make money or solve financial problems. Gambling always carries a risk of losing money, and you should only ever gamble with funds you can afford to lose.
We're committed to promoting responsible gaming and supporting players who may be struggling with their gambling habits.
Age Verification
All players must be 18 years of age or older to gamble on Ship Inn Freehouse. In the UK, 18 is the legal age of majority for gambling. We take age verification seriously and conduct strict checks during registration and account verification.
If you're under 18, or if you know a minor accessing gambling websites, please seek appropriate help or report this to the relevant authorities.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Be aware of these warning signs in yourself or others:
- Spending more time or money on gambling than intended
- Chasing losses by gambling more to recover money you've lost
- Lying to friends, family, or others about the amount you gamble
- Hiding evidence of gambling or using deception about gambling activity
- Neglecting family, work, education, or other important activities due to gambling
- Borrowing money or going into debt to fund gambling
- Feeling anxious or irritable when unable to gamble
- Gambling to escape problems, stress, or negative emotions
- Difficulty controlling, cutting back, or stopping gambling
- Unsuccessful attempts to quit or reduce gambling
If you recognise any of these signs in yourself or someone else, it's important to seek help immediately.
Player Protection & Self-Help Tools
We provide tools to help you manage your gambling responsibly:
- Deposit Limits: Set a maximum amount you can deposit within a given period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose over a set timeframe
- Reality Checks: Enable pop-up reminders during gaming sessions to help you stay aware of the time and money spent
- Self-Exclusion: Temporarily or permanently close your account if you need to take a break from gambling
- Account Closure: Permanently close your account if you decide to stop gambling entirely
To access these tools, log into your account or contact our customer support team. These tools are provided at no cost and are designed to help you stay in control.
Get Help & Support
If you're struggling with gambling, professional support is available. The following organisations offer free, confidential help across the UK and beyond:
UK Support Services
-
GamCare - Free counselling and support for problem gambling
Website: www.gamcare.org.uk
Helpline: 0808 8020 133 (free, confidential, 24/7) -
GamStop - The National Self-Exclusion Scheme for online gambling
Website: www.gamstop.co.uk
Register for multi-operator self-exclusion across all UK-licensed operators -
National Problem Gambling Clinic - NHS-funded treatment service
Telephone: 0203 228 0000 -
Gamblers Anonymous - Peer support meetings
Website: www.gamblersanonymous.org.uk
International Support Services
- Australia: Gambling Help Online - www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council - www.responsiblegambling.org
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United States: National Council on Problem Gambling - www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 (confidential, free, 24/7) - Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) - www.bzga.de
Take Action Today
If you feel that your gambling is becoming a problem, please don't hesitate to seek help. There is no shame in reaching out—support is available and treatment works.
If you or someone you know is struggling with gambling:
- Contact one of the support organisations listed above
- Speak to a trusted friend or family member
- Use the self-help tools available on your account
- Register with GamStop for immediate multi-operator self-exclusion
Your wellbeing is important to us. We're here to support you in enjoying gaming responsibly.